Journal of Environmental Treatment Techniques  
2020, Volume 8, Issue 3, Pages: 857-860  
J. Environ. Treat. Tech.  
ISSN: 2309-1185  
Journal web link: http://www.jett.dormaj.com  
Study of Different Types of Experience  
Competencies to Enhance the Environment  
Ida Ayu Nuh Kartini , Herningsih , Samsul Susilawati , E. Laxmi Lydia *, K. Shankar  
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Economic and Business Faculty, Universitas 17 Agustus 1945, Surabaya, Indonesia  
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Universitas Muhammadiyah Sorong, Papua, Indonesia  
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Universitas Islam Negeri Maulana Malik Ibrahim Malang, Indonesia  
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Professor, Vignan’s Institute of Information Technology(A), Department of Computer Science and Engineering, Visakhapatnam, Andhra Pradesh,  
India  
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Department of Computer Applications, Alagappa University, India  
Received: 19/03/2020  
Accepted: 07/05/2020  
Published: 20/08/2020  
Abstract  
As a major aspect of an activity to make the experience of customer into the organization for improving the integration of the  
environment a phased and organized methodology is needed. Around the globe with scores of customers on the basis of working, the  
REAL world methodology is used. At “customer experience" when the operation and company become proficient the structure will  
"demystify" the end state and activities that should be able to recognize.  
Keywords: Customer experience; Integration; REAL world; Organized methodology  
Introduction1  
With a company if a customer have a good experience then it  
companies want to sustain and build a CX differentiation there are  
many different CX competencies used by the organization (5, 6).  
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can recommend it to others, can repurchase it and try its new  
offerings. By including superficial changes several organizations  
try to enhance the customer experience (CX). To Create a  
customer-centric culture it can increase the loyalty and discover  
that the path to lasting differentiation (1-4, 10).  
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.1 Types Of Customer Experience Competency  
.1.1 Around Experience Company Wide Alignment  
Numerous associations state they center on their "experience"  
of their customer yet few do the difficult work to characterize the  
phases of their experience from the client's perspective. Without  
this, the entirety of the working territories accomplishes their own  
thing, driven by their inner undertakings and motivation and  
scorecard. A ton of work is done, frequently for the sake of the  
client, yet it doesn'tmake any sense from the clients' understanding  
to convey a brought together encounter (7-9). The experience of  
customer unwavering quality isn't overseen