Journal of Environmental Treatment Techniques
2020, Volume 8, Issue 3, Pages: 857-860
J. Environ. Treat. Tech.
Journal web link: http://www.jett.dormaj.com
Study of Different Types of Experience
Competencies to Enhance the Environment
Ida Ayu Nuh Kartini , Herningsih , Samsul Susilawati , E. Laxmi Lydia *, K. Shankar
Economic and Business Faculty, Universitas 17 Agustus 1945, Surabaya, Indonesia
Universitas Muhammadiyah Sorong, Papua, Indonesia
Universitas Islam Negeri Maulana Malik Ibrahim Malang, Indonesia
Professor, Vignan’s Institute of Information Technology(A), Department of Computer Science and Engineering, Visakhapatnam, Andhra Pradesh,
Department of Computer Applications, Alagappa University, India
As a major aspect of an activity to make the experience of customer into the organization for improving the integration of the
environment a phased and organized methodology is needed. Around the globe with scores of customers on the basis of working, the
REAL world methodology is used. At “customer experience" when the operation and company become proficient the structure will
"demystify" the end state and activities that should be able to recognize.
Keywords: Customer experience; Integration; REAL world; Organized methodology
With a company if a customer have a good experience then it
companies want to sustain and build a CX differentiation there are
many different CX competencies used by the organization (5, 6).
can recommend it to others, can repurchase it and try its new
offerings. By including superficial changes several organizations
try to enhance the customer experience (CX). To Create a
customer-centric culture it can increase the loyalty and discover
that the path to lasting differentiation (1-4, 10).
.1 Types Of Customer Experience Competency
.1.1 Around Experience Company Wide Alignment
Numerous associations state they center on their "experience"
of their customer yet few do the difficult work to characterize the
phases of their experience from the client's perspective. Without
this, the entirety of the working territories accomplishes their own
thing, driven by their inner undertakings and motivation and
scorecard. A ton of work is done, frequently for the sake of the
client, yet it doesn'tmake any sense from the clients' understanding
to convey a brought together encounter (7-9). The experience of
customer unwavering quality isn't overseen