Study of Different Types of Experience Competencies to Enhance the Environment

Journal of Environmental Treatment Techniques

2020, Volume 8, Issue 3, Pages: 857-860

J. Environ. Treat. Tech.

ISSN: 2309-1185

Journal web link: http://www.jett.dormaj.com

Study of Different Types of Experience

Competencies to Enhance the Environment

Ida Ayu Nuh Kartini , Herningsih , Samsul Susilawati , E. Laxmi Lydia *, K. Shankar

Economic and Business Faculty, Universitas 17 Agustus 1945, Surabaya, Indonesia

Universitas Muhammadiyah Sorong, Papua, Indonesia

Universitas Islam Negeri Maulana Malik Ibrahim Malang, Indonesia

Professor, Vignan’s Institute of Information Technology(A), Department of Computer Science and Engineering, Visakhapatnam, Andhra Pradesh,

India

Department of Computer Applications, Alagappa University, India

Received: 19/03/2020

Accepted: 07/05/2020

Published: 20/08/2020

Abstract

As a major aspect of an activity to make the experience of customer into the organization for improving the integration of the

environment a phased and organized methodology is needed. Around the globe with scores of customers on the basis of working, the

REAL world methodology is used. At “customer experience" when the operation and company become proficient the structure will

"demystify" the end state and activities that should be able to recognize.

Keywords: Customer experience; Integration; REAL world; Organized methodology

Introduction¹

With a company if a customer have a good experience then it

companies want to sustain and build a CX differentiation there are

many different CX competencies used by the organization (5, 6).

can recommend it to others, can repurchase it and try its new

offerings. By including superficial changes several organizations

try to enhance the customer experience (CX). To Create a

customer-centric culture it can increase the loyalty and discover

that the path to lasting differentiation (1-4, 10).

.1 Types Of Customer Experience Competency

.1.1 Around Experience Company Wide Alignment

Numerous associations state they center on their "experience"

of their customer yet few do the difficult work to characterize the

phases of their experience from the client's perspective. Without

this, the entirety of the working territories accomplishes their own

thing, driven by their inner undertakings and motivation and

scorecard. A ton of work is done, frequently for the sake of the

client, yet it doesn'tmake any sense from the clients' understanding

to convey a brought together encounter (7-9). The experience of

customer unwavering quality isn't overseen